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  FAQs
   
 

FAQs

1. What is websteps™?

2. Is websteps™ a template website?

3. What does it cost?

4. Do I own websteps™?

5. Are there any ongoing licensing fees?

6. How do I pay for my websteps™ website?

7. Can I update and manage my websteps™ website?

8. Do I need technical skills to use my websteps™ Control Panel?

9. Do I need special software or hardware to run my websteps™ Control Panel?

10. Is websteps™ provided with support?

11. Can I keep my existing domain name?

12. Is hosting including in the websteps™ package?

13. Does websteps™ include email?

14. Does websteps™ offer statistics on the usage of my websteps™ website?

15. What are websteps™ Extensions?

16. Is websteps™ secure?

17. Is websteps™ included with warranties and guarantees?

18. Does it take long to build my websteps™ website or Intranet?

19. What platform is websteps™ for?

20. Can I expand my websteps™ website or Intranet over time?

21. Can websteps™ be integrated with legacy systems and other databases?

22. Can others link to my websteps™ website?

23. Will websteps™ work with my existing website?


Answers


What is websteps™?

websteps™ is an all-in-one website (and Intranet) solution delivering superior website design and technology to your business, at a fixed and affordable cost. Best of all, websteps is included with the websteps™ Control Panel meaning you can update your website at any time, without additional costs or the need for any technical skills.

Is websteps™ a template website?

No! Each websteps™ website or Intranet is completely customised and designed from ground up by our award winning design team.

What does it cost?

websteps™ is fixed price and very affordable. It can even be paid for over a 12 or 24 month period. Costs depend on the particular webstepsproduct and the optional websteps™ Extension included.

Do I own websteps™?

Yes! When you buy your webstepswebsite, its yours. Included is the websteps™ technology.

Are there any ongoing licensing fees?

No! Once you have purchased your websteps website, there are no further ongoing licensing fees whatsoever.

How do I pay for my websteps™ website?

There are several methods of payment.

websteps accepts major credit cards Visa, Mastercard and Bankcard; alternatively, your websteps solution can be purchased using EFT (Electronic Funds Transfer) or company cheque.

 

Can I update and manage my websteps™ website?
 

 

Yes! Every websteps website or Intranet is supplied with the sophisticated websteps™ Control Panel to allow you to manage your website. You will never again need to hire a Web designer to update your website!

Do I need technical skills to use my websteps™ Control Panel?
 

 

No! The websteps™ Control Panel requires no technical or programming skills whatsoever. The system is simple, intuitive and provided with online support and a user manual.

Do I need special software or hardware to run my websteps™ Control Panel?
 

 

It is recommended that the websteps™ Control Panel is run on a PC computer with a connection to the Internet (56k dialup and above recommended) and Microsoft Internet Explorer version 5.5 or higher. Users running Macintosh and Linux/Unix computer platforms can also run the websteps™ Control Panel.

Is websteps™ provided with support?

Yes! websteps is provided with buisness hour Web and telephone support. All websteps websites and intranets are supplied with hard copy manuals, whilst the websteps™ Control Panel has integrated help.

Can I keep my existing domain name?

Yes! Included in the webstepspackage is the registration of a domain name. If you already own a domain name, we will arrange to have the domain name pointed to your new websteps website.

Is hosting including in the websteps™ package?
 

 

Hosting is provided through a webstepshosting partner.

Does websteps™ include email?

Yes! websteps Standard is included with 5 POP email boxes while websteps Professional includes 25 POP email boxes.

Does websteps™ offer statistics on the usage of my websteps™ website?
 

 

Yes! Your websteps website is included with statistics. The websteps Standard version is included with basic statistics while the websteps Professional is included with advanced statistics.

What are websteps™ Extensions?

websteps Extensions are snap on components that extend the functionality of your websteps™ website. websteps™ Extensions can be purchased at any time during the life of your websteps website.

Is websteps™ secure?

Yes! The websteps Control Panel is completely secure. The hosting includes 24 hour monitoring, virus and hacking protection and daily websteps website backup.

Is websteps™ included with warranties and guarantees?
 

 

Yes! websteps is supplied with a lifetime warranty of workmanship. Our hosting partners guarantee high uptime of the hosting of your websteps website.

Does it take long to build my websteps™ website or Intranet?
 

 

No! Complete turnaround is between 14 and 21 days in the ordinary course.

What platform is websteps™ for?

websteps is built for the standard Microsoft Windows Server 2000 platform. The database is designed for use on Microsoft SQL Server 2000.

Can I expand my websteps™ website or Intranet over time?
 

 

Yes! websteps is a modular and flexible technology. There are a number of websteps Extensions available that can be quickly added to your websteps website to extend its functionality.

Can websteps™ be integrated with legacy systems and other databases?
 

 

Yes! websteps Professional and websteps Network have LDAP (Microsoft Exchange) integration and can also be integrated with Lotus Notes and Novell GroupWise systems.

Can others link to my websteps™ website?
 

 

Yes! Your websteps website is available to all web users and can be linked to from other websites.

Will websteps™ work with my existing website?
 

 

Yes! websteps can be quickly and easily integrated with an existing website's look and feel. Because of the nature of websites, price is on application and a case by case basis.



 


 

Do you have questions regarding websteps™ that we have not answered?

Contact a by email or by telephone, 02 8259 8888.